Looking to Stand Out From the Crowd? The time is NOW to leverage service as a competitive differentiator.
Speakers:
John Wooldridge, Allin Consulting, CRM Practice Manager
Grant Miller, Astea International, Director of Channel Sales & Alliances
Debbie Geiger, Astea International, VP Marketing
Why Great Service Matters.
For companies that specialize in field service of any kind, long-term success comes from more than just “doing the job”. By providing great service – with maximum responsiveness, efficiency, and consistency – businesses can increase customer satisfaction and lower operating costs.
Allin Consulting, leading Microsoft Gold Certified Information Technology Consulting firm has teamed up with Astea, a Microsoft Gold Certified leader in field service management and mobility solutions, to bring you this webinar: Stand Out From the Crowd…Deliver Great Service.
A Complete Service Solution.
Now, with FieldCentrix for Microsoft Dynamics CRM, service businesses have a complete solution for their mobile field service management and back-office needs. FieldCentrix is built natively for Microsoft Dynamics, so it’s not only seamless with Microsoft Dynamics CRM, but it is also integrated with Microsoft Dynamics GP for streamlined accounting.
Learn how you too can achieve the following benefits:
- Compress the contract-to-cash cycle
- Transform your disconnected, paper-based service business into a real-time service area network that automates and streamlines operations
- Identify incremental sales opportunities and improve revenue recovery
- Collapse non-value-added workflows
- Enhance resource utilization and reduce downtime
- Coordinate the efforts of sales, marketing, manufacturing, and service organizations
- Improve compliance with Service Level Agreements (SLAs), contracts and warranties
- Synchronize every customer touch point for increased customer satisfaction
Hear industry best practices and learn what it takes to transform your organization from a cost center to a profit center to ensure continued profitability.
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