Astea FieldCentrix® for Microsoft Dynamics™ CRM

Build a Strong Service Foundation

FieldCentrix for Microsoft Dynamics CRM strategically automates, standardizes and streamlines manual processes, and centralizes disparate systems associated with customer service lifecycle management including:

• Customer contact
• Scheduling and dispatching
• Mobile workforce communications
• Work order management
• Service contract and warranty administration
• Time, labor, and material tracking
• Billing and payroll
• Resource optimization
• Reporting and analytics

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