Astea FieldCentrix® for Microsoft Dynamics™ CRM

The Clear Leader in
Field Service Management

FieldCentrix for Microsoft Dynamics CRM is the first and only global, Web-based service management solution on the market that is ?field-centric? ? built to mirror and optimize the workflow of a field service engineer on a service call. This unique perspective allows FieldCentrix for Microsoft Dynamics CRM and Microsoft Dynamics CRM to help you overcome the traditional challenges that bog down your service operations and adversely impact customer satisfaction, service revenue and business growth.

FieldCentrix for Microsoft Dynamics CRM was built natively in Microsoft Dynamics so it uses the familiar Outlook interface making adoption and training easier for your employees. It also helps eliminate integration headaches that can slow down implementation, getting you up and running faster so that your business can benefit from all that FieldCentrix for Microsoft Dynamics CRM and Microsoft Dynamics CRM have to offer:

FieldCentrix for Microsoft Dynamics CRM creates a significant advantage with:

• Contract management service histories
• Graphical scheduling and dispatch
• Work-order activity management
• Customer self-service portal
• Wireless mobility
• Time, parts and expense tracking
• Extensive reports

Microsoft Dynamics CRM offers:

• Tight integration with the Microsoft Office system and Office Outlook
• Quick and easy access to your data ? anywhere 
• Customized workspaces
• Powerful reporting and analysis tools
• Solid mobile support

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